About Us
📞 855-526-7747

Privacy Policy

Last Updated: May 2025

Introduction

Welcome to Opsist Privacy Policy. This page outlines our practices regarding the collection, use, disclosure, transfer, and storage of your personal information when you interact with our websites, mobile applications, products, and services (collectively, the "Services"). At Opsist, we are committed to protecting your privacy and maintaining the confidentiality and security of your personal information in accordance with applicable data protection laws and regulations worldwide.

Information We Collect

We may collect several categories of information from and about users of our Services, including:

  • Personal identifiers: Name, email address, postal address, telephone number, account username and password, customer ID, unique device identifier, and online identifier
  • Authentication data: Passwords, security questions, and biometric information when you enable such features
  • Financial information: Credit/debit card details, bank account information, billing address, and payment history
  • Commercial information: Products purchased, obtained, or considered, and other purchasing or consumption histories
  • Usage data: Browsing history, search queries, features used, time spent on platform, click stream data, and interactions with our Services
  • Device information: IP address, MAC address, browser type and version, operating system, hardware model, and network information
  • Geolocation data: Precise location data when you enable location-based services
  • Cookies and tracking technologies: We utilize cookies, web beacons, pixels, and similar technologies to enhance functionality, analyze usage patterns, and deliver personalized experiences

How We Use Your Information

We use the information we collect for various business and commercial purposes, including but not limited to:

  • Providing, maintaining, and improving our Services and developing new products and features
  • Processing and fulfilling transactions, orders, subscriptions, and other requests
  • Authenticating users and providing account access
  • Sending administrative communications, technical notices, security alerts, and support messages
  • Delivering marketing communications, promotional materials, and tailored advertising about our products, services, and events
  • Personalizing your experience and delivering content relevant to your interests
  • Analyzing usage patterns, trends, and preferences to enhance user experience and optimize our Services
  • Conducting research and development to improve our Services and customer experience
  • Detecting, investigating, and preventing fraudulent transactions, unauthorized access, and other illicit activities
  • Debugging to identify and repair errors in our systems
  • Complying with legal obligations and protecting our rights, privacy, safety, and property
  • Fulfilling the purposes described to you at the time of data collection

Legal Basis for Processing (For EEA, UK, and Certain Jurisdictions)

For individuals in the European Economic Area (EEA), United Kingdom, and certain other jurisdictions, we process your personal information based on one or more of the following legal grounds:

  • Performance of a contract: Processing necessary to fulfill our contractual obligations to you
  • Legitimate interests: Processing in our legitimate business interests, provided these interests are not overridden by your rights and freedoms
  • Consent: Where you have given us specific consent to process your personal information
  • Legal obligation: Processing necessary to comply with applicable laws and regulations

Information Sharing and Disclosure

We may share your personal information with the following categories of recipients:

  • Service providers and processors: Third parties who perform functions on our behalf, such as hosting, data analysis, payment processing, order fulfillment, customer service, and marketing assistance
  • Business partners: With your consent, we may share information with business partners to offer you certain products, services, or promotions
  • Corporate affiliates: We may share information with our subsidiaries, joint ventures, and other corporate entities under common ownership
  • Legal authorities: When required by law, legal process, litigation, and/or regulatory authorities
  • Business transfers: In connection with a corporate transaction such as a merger, consolidation, asset sale, or in the unlikely event of bankruptcy
  • With your consent: We may share information for purposes disclosed to you at the time you provide your information, with your consent

We do not sell your personal information as defined under the California Consumer Privacy Act (CCPA).

International Data Transfers

Opsist operates globally, and your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States and other countries that may have different data protection laws. We implement appropriate safeguards when transferring information across borders, including standard contractual clauses approved by the European Commission, Binding Corporate Rules, or other legally approved mechanisms.

Data Security

We implement a comprehensive information security program with administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, destruction, use, modification, or disclosure. Our security measures include:

  • Encryption of sensitive personal information both in transit and at rest
  • Secure network architecture and firewalls
  • Regular security assessments and penetration testing
  • Access controls and authentication requirements
  • Continuous monitoring for suspicious activities
  • Regular security training for employees
  • Physical security measures at our facilities

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The duration of our ongoing relationship with you
  • Legal obligations to retain data for certain periods
  • Statute of limitations under applicable laws
  • Ongoing or potential legal disputes
  • Guidelines from relevant data protection authorities

When personal information is no longer necessary, we securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

  • Right to access: You can request a copy of the personal information we hold about you
  • Right to rectification: You can request correction of inaccurate or incomplete information
  • Right to erasure: You can request deletion of your personal information in certain circumstances
  • Right to restriction of processing: You can request that we limit the use of your information in certain circumstances
  • Right to data portability: You can request transfer of your information to you or a third party in a structured, commonly used, machine-readable format
  • Right to object: You can object to our processing of your information based on our legitimate interests and for direct marketing purposes
  • Right to withdraw consent: You can withdraw consent where we rely on consent to process your information
  • Right not to be subject to automated decision-making: You can request human intervention where automated decision-making produces legal or significant effects on you

For California residents, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide additional rights. For European residents, the General Data Protection Regulation (GDPR) applies.

To exercise your rights, please contact our Data Protection Officer using the information provided in the "Contact Us" section below. We may verify your identity before responding to your request. We will respond to valid requests within the timeframes required by applicable law.

Cookies and Similar Technologies

We and our third-party partners use cookies, web beacons, pixels, and similar technologies on our Services. These technologies help us provide, protect, and improve our Services, personalize your experience, and understand usage patterns.

You can manage your cookie preferences through your browser settings and our cookie preference center. However, disabling certain cookies may limit your ability to use some features of our Services.

For more information about our use of cookies and how to manage them, please see our Cookie Policy.

Third-Party Links and Services

Our Services may contain links to third-party websites, applications, and services that are not owned or controlled by Opsist. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites or services before providing any information to them.

Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect or solicit personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.

Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, and other factors. When we make material changes, we will update the "Last Updated" date at the top of this policy and, in some cases, provide additional notice such as adding a statement to our website homepage or sending you a notification.

We encourage you to review this Privacy Policy periodically to stay informed about our information practices. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Data Protection Officer at:

Data Protection Officer
Opsist

Email: privacy@opsist.com

For users in the European Economic Area, Opsist's EU representative can be contacted at eu-representative@opsist.com.

If you have unresolved concerns, you may have the right to lodge a complaint with your local data protection authority.